Issue Details

TRAINING PRACTICES IN INDIAN HOTEL INDUSTRY: AN OVERVIEW

ABSTRACT

The training practices in the Indian hotel industry play a pivotal role in shaping the hospitality workforce. This overview explores the multifaceted landscape of training methodologies employed by hotels across India. Emphasizing the significance of skill development, the study delves into diverse training modules encompassing customer service, culinary expertise, and management proficiency. The analysis reveals a dynamic blend of traditional training approaches and modern e-learning platforms, reflecting the industry’s adaptability to technological advancements. Training and development can be seen as a key instrument in the implementation of human resource management practices and policies. Successful hotels always include staff training as their important development strategy. Training is shown to positively impact on employee’s productivity, which results in higher levels of customer and employee satisfaction. Evidence from McDonald’s suggests that low levels of training give rise to high levels of staff turnover and that the provision of good training has a positive effect on staff retention (Thomas, Lashley, & Eaglen, 2000). Furthermore, the paper highlights the industry’s commitment to fostering a customer-centric culture, with an emphasis on soft skills and cultural sensitivity. Challenges such as high turnover rates and evolving guest expectations are addressed through continuous training initiatives. Overall, this overview provides insights into the evolving training paradigms within the Indian hotel industry, underscoring the sector’s commitment to enhancing employee capabilities and ensuring a seamless guest experience.

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