Issue Details

EMOTIONAL INTELLIGENCE’S ROLE IN SHAPING WORK RELATIONSHIPS AND SUCCESS

ABSTRACT

The objective of this study is to examine the influence of emotional intelligence on work stress, job satisfaction, and organizational commitment among bank employees in Mohali. The research involved the participation of 330 bank workers who provided valuable insights by completing a comprehensive questionnaire package. This package encompassed assessments related to emotional intelligence, job satisfaction, work stress, and organizational commitment. The geographical context of the study was focused on the dynamic city of Mohali. The results of this study highlight the significant predictive capability of emotional intelligence within the workplace. The study revealed that emotional intelligence played a crucial role in determining work stress, job satisfaction, and organizational commitment within the banking sector. It is worth noting that there exists a significant positive correlation between emotional intelligence and organizational commitment. Conversely, emotional intelligence demonstrates a negative correlation with work-related stress. However, it is important to highlight that no correlation has been observed between emotional intelligence and job satisfaction. The findings of this research provide compelling evidence supporting the integration of emotional intelligence training within employee development initiatives. By implementing this approach, organizations have the ability to enable their employees to effectively leverage emotional intelligence, resulting in the cultivation of high-performance outcomes within their individual work environments. This study elucidates the pivotal role that emotional intelligence plays in shaping interpersonal dynamics within the workplace and emphasizes its profound importance in attaining professional accomplishments.

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