A STUDY OF GRIEVANCE REDRESSAL MECHANISM IN HARYANA: CM WINDOW

ABSTRACT

Grievance redress is frequently a generic administrative function that is implemented with differing degrees of commitment and effectiveness by various state governments and agencies. An ideal redress process protects degrees from official indifference, corruption, and systemic anomalies. Additionally, it serves as an implied deterrent to incompetent agencies and officials and establishes a standard for a higher executive’s scrutiny of public complaints. A re-examination of the course and manner of this previously normal exercise demonstrates that a functional and effective system for resolving people’s problems must contain a mechanism that is both specific and attainable, as well as a procedure for evaluating performance. The Government of Haryana’s CM Window programme aims to provide unlimited grievance redressal across departments and geographical divisions of the state via a process of decentralised complaint recording, fast resolution, and centralised monitoring at the highest level. This article delves deeper into the purpose, operation, effectiveness, and limitations of the audacious effort to alleviate citizens’ difficulties.

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