EMOTIONAL INTELLIGENCE AT WORK PLACE

ABSTRACT

One of the buzz words, in the field of education is ’Emotional Intelligence’. Emotional intelligence is not just ’book smart’ but ’heart smart’! In fact, the real importance of emotional intelligence has been thoroughly brought out by Goleman (1996). And, true to say , that , now-a-day, people are judged not merely by their academic qualifications but they are judged by a peculiar yard stick i.e. how well they can handle others as well as themselves, and this yard stick is , in reality, has become useful in the decisions related to employees promotion, retainment, etc. Hence very truly it has been stated by the eminent eductionist that today in the completive world a person’s recruitment takes place on the basis of his or her intelligent quotient (I.Q), but his or her promotion take please on the basis of his or her emotional intelligence (E.Q.) . Now, it should be made clear here that, the term E.Q. denotes ’Emotional Quotient; and it is used interchangeable with ’Emotional Intelligence’, a term that is derived from the term ’intelligence quotient’.Emotions, known as an excited or agitated state of our mind, are responsible to mold and melt one’s actions or responses to the stimuli present in one’s environment in a particular way depending on the nature and intensity of the emotions felt at one or the other times

FULL TEXT